Usage Terms & Conditions

The following terms and conditions detail your use of the Adrian James Nutrition website and outline your rights, liabilities and protections as a customer. Your continued usage of the Adrian James Nutrition website is taken as a sign that you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, we will be unable to serve you as a customer.

The registered address of Adrian James Nutrition Limited is International House, 124 Cromwell Road, Kensington, London SW7 4ET and the registered company number is 07710650. The company can be contacted via email at contact@adrianjamesnutrition.com.

Usage

The Adrian James Nutrition website is provided for your personal use free of charge, subject to the terms and conditions laid out here. The Adrian James Nutrition website is an online shop with various ancillary features including a blog, meal plan and other elements.

Intellectual property

All content found on the Adrian James Nutrition website is trademarked and copyrighted and may not be distributed for commercial use.

Amendments

If any changes are made to the terms and conditions set out on this page, we will notify you by email and/or place notice of these amendments prominently on our website. Should you continue to use the Adrian James Nutrition website after these changes have taken effect, you will be presumed to have accepted these amendments and agreed to be bound by them.

Registration

To sign up as a user of Adrian James Nutrition and to purchase items from the online shop you must be over 16 years of age. In signing up as a user, you are entering into a binding contract and undertake that you will not impersonate another individual or attempt to use an identity other than your own.

Your data

The data you supply us is used to fulfil any orders you place with Adrian James Nutrition. Where necessary we may share your data with a third party such as providing your address to a courier, but we will only do so to facilitate the services we are required to conduct in fulfilling our obligations to you, the customer. In addition, your data may be used for marketing purposes by Adrian James Nutrition but will not be shared with third parties for marketing purposes.

Data protection

The personal data you supply to us will be destroyed when the purpose for its collection has ceased to exist. Your data will only be supplied to third parties for the purposes of helping us fulfil our obligations to you as a customer, such as delivery of goods.

Website availability

While we endeavour to ensure that the Adrian James Nutrition website is always operational, we cannot guarantee that it will always be online or that all pages will be working as intended. Should you experience any difficulties in accessing the site, please contact us and inform us of the issue you are encountering.

Liability

Although we will do our utmost to ensure that all of the content on our site is accurate and up to date, we cannot guarantee this. We will not be held liable for any inaccuracies found to exist on pages or product descriptions on our website. If alerted to any such errors however we will endeavour to resolve these promptly. All prices listed on our website include VAT and we will do our utmost to keep our prices up to date. Should we become aware of any pricing errors on our website we will amend these as soon as possible.

Please note that we are not liable for our website being incompatible with your device or for any technical issues you may encounter such as interruptions. We are not responsible for any third party websites that you may access via our website or for the content and materials found therein.

Your security

When registering with Adrian James Nutrition, you will be expected to create a strong password which will be used every time you log on to the website. You should not share this password with anyone else or permit anyone else to sign into your account. You are responsible for all activity that is conducted on the site using your username and password including any orders that are placed.

Should we have cause to suspect that your account has been breached we may ask you to change your password or may be forced to temporarily suspend your account. Adrian James Nutrition retains the right to cancel or suspend your account at any time should you breach the terms and conditions as laid out on this page.

Your orders

We will always do our utmost to safeguard your personal details and security and will take measures to prevent unauthorised access to our website. Please note however that we cannot be held liable for unauthorised access to your personal data by third parties. When placing any order on the Adrian James Nutrition website, you retain the right to cancel it and return any goods ordered within 14 days. Should you wish to cancel an order you have placed with us, please read our returns policy for further details on how to do so.

When using our website, an electronic contract will be created and entered into when you press “Submit” upon proceeding to checkout. After this, you will receive an email confirming your order. Should this email notify you of an error, you should contact our customer service team to rectify this. Once your order has been despatched, you will again be notified by email. Upon despatch, your acceptance of your order will be formalised.

It is possible that there may be instances where we are unable to process your order. These include, but are not limited to, an item being out of stock, inability to procure payment using the details you have provided, a product pricing error or failure to be eligible to receive goods from Adrian James Nutrition in accord with our terms and conditions.

Voucher codes

Voucher codes issued by Adrian James Nutrition allow you to obtain a discount of a fixed percentage off your next order or to obtain a similar offer such as free postage. To obtain the discount or other offer detailed in the promotion pertaining to the voucher, enter the code where prompted at checkout. Voucher codes are limited to one per household and one per customer and can only be used once.

Customers can not use multiple vouchers in a single transaction and cannot create multiple accounts to use voucher codes more than once. Adrian James Nutrition reserves the right to cancel orders that are found to be in contravention of the voucher code policy. Voucher codes are the property of Adrian James Nutrition and are not transferrable. No cash alternative is available. We reserve the right to withdraw, amend or restrict voucher codes at any time.

Promotional offers

Should you have cause to return a product that was purchased on offer, you will be credited the value of the product when you placed the order, minus any discount codes that you had applied. Products that were purchased as part of a bundle must be returned as a complete order. Individual products cannot be returned and refunded separately.

Communications

By law, certain information and communications we make with you must be submitted in writing. To fulfil this, we will contact you by email or by posting a notice on our website. In using this website, you consent to be contacted electronically in this manner, and acknowledge that any such communications you receive from us comply with our legal obligations to contact you in writing. This agreement does not affect your statutory rights.

Your health

Adrian James Nutrition products have been designed to support a healthy lifestyle. Food supplements should be taken as part of a balanced diet and should not be used as a food replacement. Should you experience an adverse reaction to any of our supplements, discontinue use immediately and seek medical advice.

Delivery

Upon placing your order with Adrian James Nutrition, a delivery time will be specified, based upon the address that you have supplied. If you made an error when entering your address, we will be unable to amend this for the purpose of the order you have placed. However, by logging in via My Account you can update this address for the purpose of future orders. We reserve the right to specify countries and regions where we are unable to deliver our products. If there are any delivery restrictions pertaining to your delivery address, please specify this when ordering.

If a product in your order is unavailable, we reserve the right to despatch the order without that product and to deliver the unavailable product at a later date. Alternatively, we may substitute it for a similar alternative product. Should this occur, we will inform you of this and you retain the right to decline this option. If an order you receive is incomplete, damaged or of poor quality, please notify us of this immediately. If you have instructed us to leave your delivery outside or in an alternative location, we cannot be held liable for missing items. It is your duty to ensure that someone is available to accept your order on the delivery day. If no one is available to accept delivery, you will be required to reschedule a delivery slot on an alternative date.

Should you fail to accept your order on this date, your order will be returned to us. If this occurs, we will contact you and you may request redelivery but will be liable for the cost of the new delivery. If you do not respond to our communication within 14 days, you will be granted a refund minus the cost of delivery.

Defective goods

We are confident that all of the products sold on our website are of good quality and, in the case of supplements, are fit for consumption in accord with the dosage advice found on the label. However if for any reason you receive goods from us that prove to be defective, contact us immediately. We will arrange a complete refund or for delivery of a fresh product and your statutory rights will not be affected.

Events beyond our control

Adrian James Nutrition will not be held liable for force majeure events. This covers events that are beyond our reasonable control and includes but is not limited to fire, storm, flood and other natural disasters or acts of god, unavailability of internet or telecommunications networks, government restrictions and unavailability of public or private transport.

Agreement

The terms and conditions laid out on this page are governed by English Law and will be resolved in an English court if required. The terms and conditions set out here constitute an agreement between you and us and form the basis of our relationship.